{"id":15943,"date":"2023-05-24T00:57:14","date_gmt":"2023-05-23T22:57:14","guid":{"rendered":"https:\/\/ketoplus.nl\/customer-service\/"},"modified":"2025-07-07T19:40:49","modified_gmt":"2025-07-07T17:40:49","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/frankandfrey.com\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15943\" class=\"elementor elementor-15943 elementor-14335\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-154ea1be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"154ea1be\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a79c6f4\" data-id=\"a79c6f4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4735e774 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4735e774\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-42b13a9e\" data-id=\"42b13a9e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-93fdeb3 elementor-widget elementor-widget-heading\" data-id=\"93fdeb3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-64b46e2a\" data-id=\"64b46e2a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41906773 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41906773\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c7acdc5\" data-id=\"4c7acdc5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45d89e96 elementor-widget elementor-widget-spacer\" data-id=\"45d89e96\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-68557950 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"68557950\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2553d081\" data-id=\"2553d081\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-23eeffe6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23eeffe6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-62feb292\" data-id=\"62feb292\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e99449e elementor-widget elementor-widget-heading\" data-id=\"7e99449e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our return and exchange guidelines<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f40d358 elementor-widget elementor-widget-text-editor\" data-id=\"4f40d358\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>CUSTOMER SATISFACTION IS OUR TOP PRIORITY  <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a2368f8 elementor-widget elementor-widget-text-editor\" data-id=\"3a2368f8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWe strive to provide you with an excellent shopping experience.  \n \t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c058357 elementor-widget elementor-widget-text-editor\" data-id=\"2c058357\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>This page provides information about our return policy, how to handle damaged products and cancellations.  <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3dc98627 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3dc98627\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-31489a69\" data-id=\"31489a69\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f9a6709 elementor-widget elementor-widget-spacer\" data-id=\"2f9a6709\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a06c082 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a06c082\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34d4fafb\" data-id=\"34d4fafb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-74afb75f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74afb75f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f5749d8\" data-id=\"f5749d8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2eb090aa elementor-widget elementor-widget-toggle\" data-id=\"2eb090aa\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-toggle{text-align:start}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7831\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7831\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">HOW TO CANCEL A PURCHASE IMMEDIATELY<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7831\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7831\"><p>We do not charge your credit card until after your item is shipped from our warehouse. If you want to cancel an order before this happens, please contact our customer service immediately and we will try to stop the package before it is shipped. We usually ship on the same day.<\/p>\n<p>To cancel an order, send an email to our customer service department with the subject line &#8220;Cancellation&#8221; and include your order number so we can properly handle your request. We do our best to stop the package before it is shipped. However, due to our fast shipping process, we cannot guarantee that every order can be cancelled in time. We will refund the amount paid within a maximum of 15 days.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7832\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7832\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WE OFFER REFUNDS FOR ITEMS PROPERLY RETURNED TO US<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7832\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7832\"><p>If you are not completely satisfied with your purchase, we offer you the option to return the items within 14 days of receipt.<\/p>\n<p>All items must be returned in their original packaging, sealed, unopened, unused and undamaged (if applicable), and suitable for resale.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7833\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7833\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">HOW TO RETURN ITEMS<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7833\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7833\"><p>If you wish to return an item, please first contact our customer service department via email (click here). Without notification of your return, we cannot guarantee a refund.<\/p>\n<p>The cost of returns by the customer will not be refunded.<\/p>\n<p>Return address:<br>Keto FX<br><\/p>\n<p>Ringdijk 378<\/p>\n<p>2983 GS Ridderkerk<\/p>\n<p>The Netherlands<\/p>\n<p>Please do not return products before contacting our customer service department (click here). Once we receive your return, we will refund the amount paid within a maximum of 15 days.<br><br><\/p><p class=\"p1\" style=\"color: rgb(33, 37, 41); font-family: system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Noto Sans&quot;, &quot;Liberation Sans&quot;, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;\"><span style=\"font-weight: bolder;\">RETURNS FROM OUTSIDE THE EU (INCLUDING THE UNITED KINGDOM)<\/span><span style=\"font-weight: bolder;\"><\/span><\/p><p class=\"p2\" style=\"color: rgb(33, 37, 41); font-family: system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Noto Sans&quot;, &quot;Liberation Sans&quot;, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;\">If you return a product from a non-EU country, including the United Kingdom, you are fully responsible for all associated return costs, including shipping, customs clearance fees, import duties, and VAT.<\/p><p class=\"p2\" style=\"color: rgb(33, 37, 41); font-family: system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Noto Sans&quot;, &quot;Liberation Sans&quot;, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;\">Returned items shipped from the UK to the Netherlands may be subject to import charges upon arrival. We do&nbsp;<span class=\"s1\"><span style=\"font-weight: bolder;\">not<\/span><\/span>&nbsp;accept responsibility for such charges. Any customs duties or VAT imposed on returned parcels will&nbsp;<span class=\"s1\"><span style=\"font-weight: bolder;\">not be reimbursed<\/span><\/span>&nbsp;by us and may result in the package being refused or returned to sender.<\/p><p class=\"p2\" style=\"color: rgb(33, 37, 41); font-family: system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Noto Sans&quot;, &quot;Liberation Sans&quot;, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;\">To avoid unnecessary charges or delays, please clearly mark the parcel as&nbsp;<span class=\"s1\"><span style=\"font-weight: bolder;\">\u201cReturned Goods \u2013 No Commercial Value\u201d<\/span><\/span>&nbsp;on all customs forms.<\/p><p class=\"p2\" style=\"color: rgb(33, 37, 41); font-family: system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Noto Sans&quot;, &quot;Liberation Sans&quot;, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;\">If a returned shipment arrives with unpaid customs charges, we reserve the right to&nbsp;<span class=\"s1\"><span style=\"font-weight: bolder;\">refuse the parcel<\/span><\/span>. In such cases, the return will be considered unsuccessful and no refund will be issued.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7834\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7834\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">DAMAGED ARTICLES<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7834\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7834\"><p>If the product is damaged, we will gladly send you a replacement. Please contact our customer service department and send us pictures of the packaging and the damaged items. If the packaging is already visibly damaged, refuse acceptance and contact us immediately. Please note that a complaint regarding damaged goods must be made within 7 days of delivery to be considered.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7835\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7835\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">REIMBURSEMENT PROCESS<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7835\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7835\"><p>Once your return has been received and verified, our customer service team will contact you to let you know that we have received your return in good order. We will also inform you if your refund has been approved or rejected. If approved, your refund will be processed and a credit to your credit card or original payment method will be automatically executed within a few days.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7836\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-7836\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">LATE OR MISSING REIMBURSEMENT<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7836\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-7836\"><p>If you have not yet received your refund, please check your account again first. Then contact your credit card company as it may take some time for your refund to be visible. After that, please contact your bank as there is often a processing period before refunds are credited. If you have done all this and still have not received your refund, please contact our customer service department.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7837\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-7837\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">FREE ITEMS AND PROMOTIONS WILL NOT BE REFUNDED OR RETURNED<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7837\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-7837\"><p>For free items or promotional items you received for free, we do not offer refunds or accept returns.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7838\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-7838\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">DO YOU HAVE ANY QUESTIONS?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7838\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-7838\"><p>If you need further assistance, please feel free to contact our&nbsp;<a href=\"https:\/\/ketoplus.nl\/en\/contact\/\" target=\"_blank\" rel=\"noopener\"><br>  <\/a><b><a href=\"https:\/\/frankandfrey.com\/en\/contact\/\">customer service<\/a><\/b><a href=\"https:\/\/ketoplus.nl\/en\/contact\/\" target=\"_blank\" rel=\"noopener\"><br><\/a>. We are ready to help you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"HOW TO CANCEL A PURCHASE IMMEDIATELY\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We do not charge your credit card until after your item is shipped from our warehouse. If you want to cancel an order before this happens, please contact our customer service immediately and we will try to stop the package before it is shipped. We usually ship on the same day.<\\\/p>\\n<p>To cancel an order, send an email to our customer service department with the subject line &#8220;Cancellation&#8221; and include your order number so we can properly handle your request. We do our best to stop the package before it is shipped. However, due to our fast shipping process, we cannot guarantee that every order can be cancelled in time. We will refund the amount paid within a maximum of 15 days.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"WE OFFER REFUNDS FOR ITEMS PROPERLY RETURNED TO US\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you are not completely satisfied with your purchase, we offer you the option to return the items within 14 days of receipt.<\\\/p>\\n<p>All items must be returned in their original packaging, sealed, unopened, unused and undamaged (if applicable), and suitable for resale.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"HOW TO RETURN ITEMS\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you wish to return an item, please first contact our customer service department via email (click here). Without notification of your return, we cannot guarantee a refund.<\\\/p>\\n<p>The cost of returns by the customer will not be refunded.<\\\/p>\\n<p>Return address:<br>Keto FX<br><\\\/p>\\n<p>Ringdijk 378<\\\/p>\\n<p>2983 GS Ridderkerk<\\\/p>\\n<p>The Netherlands<\\\/p>\\n<p>Please do not return products before contacting our customer service department (click here). Once we receive your return, we will refund the amount paid within a maximum of 15 days.<br><br><\\\/p><p class=\\\"p1\\\" style=\\\"color: rgb(33, 37, 41); font-family: system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Noto Sans&quot;, &quot;Liberation Sans&quot;, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;\\\"><span style=\\\"font-weight: bolder;\\\">RETURNS FROM OUTSIDE THE EU (INCLUDING THE UNITED KINGDOM)<\\\/span><span style=\\\"font-weight: bolder;\\\"><\\\/span><\\\/p><p class=\\\"p2\\\" style=\\\"color: rgb(33, 37, 41); font-family: system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Noto Sans&quot;, &quot;Liberation Sans&quot;, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;\\\">If you return a product from a non-EU country, including the United Kingdom, you are fully responsible for all associated return costs, including shipping, customs clearance fees, import duties, and VAT.<\\\/p><p class=\\\"p2\\\" style=\\\"color: rgb(33, 37, 41); font-family: system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Noto Sans&quot;, &quot;Liberation Sans&quot;, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;\\\">Returned items shipped from the UK to the Netherlands may be subject to import charges upon arrival. We do&nbsp;<span class=\\\"s1\\\"><span style=\\\"font-weight: bolder;\\\">not<\\\/span><\\\/span>&nbsp;accept responsibility for such charges. Any customs duties or VAT imposed on returned parcels will&nbsp;<span class=\\\"s1\\\"><span style=\\\"font-weight: bolder;\\\">not be reimbursed<\\\/span><\\\/span>&nbsp;by us and may result in the package being refused or returned to sender.<\\\/p><p class=\\\"p2\\\" style=\\\"color: rgb(33, 37, 41); font-family: system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Noto Sans&quot;, &quot;Liberation Sans&quot;, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;\\\">To avoid unnecessary charges or delays, please clearly mark the parcel as&nbsp;<span class=\\\"s1\\\"><span style=\\\"font-weight: bolder;\\\">\\u201cReturned Goods \\u2013 No Commercial Value\\u201d<\\\/span><\\\/span>&nbsp;on all customs forms.<\\\/p><p class=\\\"p2\\\" style=\\\"color: rgb(33, 37, 41); font-family: system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, &quot;Noto Sans&quot;, &quot;Liberation Sans&quot;, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;\\\">If a returned shipment arrives with unpaid customs charges, we reserve the right to&nbsp;<span class=\\\"s1\\\"><span style=\\\"font-weight: bolder;\\\">refuse the parcel<\\\/span><\\\/span>. In such cases, the return will be considered unsuccessful and no refund will be issued.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"DAMAGED ARTICLES\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If the product is damaged, we will gladly send you a replacement. Please contact our customer service department and send us pictures of the packaging and the damaged items. If the packaging is already visibly damaged, refuse acceptance and contact us immediately. Please note that a complaint regarding damaged goods must be made within 7 days of delivery to be considered.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"REIMBURSEMENT PROCESS\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Once your return has been received and verified, our customer service team will contact you to let you know that we have received your return in good order. We will also inform you if your refund has been approved or rejected. If approved, your refund will be processed and a credit to your credit card or original payment method will be automatically executed within a few days.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"LATE OR MISSING REIMBURSEMENT\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you have not yet received your refund, please check your account again first. Then contact your credit card company as it may take some time for your refund to be visible. After that, please contact your bank as there is often a processing period before refunds are credited. If you have done all this and still have not received your refund, please contact our customer service department.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"FREE ITEMS AND PROMOTIONS WILL NOT BE REFUNDED OR RETURNED\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>For free items or promotional items you received for free, we do not offer refunds or accept returns.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"DO YOU HAVE ANY QUESTIONS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you need further assistance, please feel free to contact our&nbsp;<a href=\\\"https:\\\/\\\/ketoplus.nl\\\/en\\\/contact\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><br>  <\\\/a><b><a href=\\\"https:\\\/\\\/frankandfrey.com\\\/en\\\/contact\\\/\\\">customer service<\\\/a><\\\/b><a href=\\\"https:\\\/\\\/ketoplus.nl\\\/en\\\/contact\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><br><\\\/a>. We are ready to help you.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79c72ab3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79c72ab3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d7a58de\" data-id=\"4d7a58de\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71791d03 elementor-widget elementor-widget-spacer\" data-id=\"71791d03\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service Our return and exchange guidelines CUSTOMER SATISFACTION IS OUR TOP PRIORITY We strive to provide you with an excellent shopping experience. This page provides information about our return policy, how to handle damaged products and cancellations. HOW TO CANCEL A PURCHASE IMMEDIATELY We do not charge your credit card until after your item [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15943","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/frankandfrey.com\/en\/wp-json\/wp\/v2\/pages\/15943"}],"collection":[{"href":"https:\/\/frankandfrey.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/frankandfrey.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/frankandfrey.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/frankandfrey.com\/en\/wp-json\/wp\/v2\/comments?post=15943"}],"version-history":[{"count":10,"href":"https:\/\/frankandfrey.com\/en\/wp-json\/wp\/v2\/pages\/15943\/revisions"}],"predecessor-version":[{"id":104919,"href":"https:\/\/frankandfrey.com\/en\/wp-json\/wp\/v2\/pages\/15943\/revisions\/104919"}],"wp:attachment":[{"href":"https:\/\/frankandfrey.com\/en\/wp-json\/wp\/v2\/media?parent=15943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}